from Microsoft says about Russian Brilliants...
- I just wanted to commend you on your customer service and
hiring people who are committed to making sure that your customers
are happy ones. I had the pleasure of working with
Tim who helped me through the exchange and
stone downsizing process and ensured that I was able to get
what I want at the right time! Tim is a great asset to your
organization in that he is committed to making your customers
says about Russian Brilliants...
has been about three weeks since I ordered and received my Russian
Brilliant (D color, flawless, 3.5 ct.).
I was going crazy trying to decide on the stone I could use
in the gorgeous setting we purchased. The setting made of 4.5
ct.s of E/F SV-1 diamonds. The setting was made to hold above
these diamonds a 3.5 ct. stone. I wanted a real diamond but
naturally felt it was outrages to spend our money in that way.
But at the same time I wanted my ring to sparkle like crazy
and be dazzling to the eye. My jeweler (where I purchased the
setting), suggested I use a white sapphire for the large center
stone. My daughter suggested I purchase tanzanite, but I discovered
that for larger stones tanzanite tends to yellow. Others suggested
that I use a CZ. Then I discovered that among the CZ family
there are numerous variations that made selecting a CZ more
complicated then I had originally thought. There is the machine
cut CZ; there is the hand cut CZ; there is the CZ made of compounds
that cloud and discolor. In addition, there are endless companies
on the internet all claiming to have the best CZ on the planet,
this includes the Russian Brilliants® (Your company).
being very confused I decided to try the Russian Brilliant for
several reasons. First, the stone was easy to order. Your company
allowed me to use my credit card which was not charged until
I confirmed that I decided to purchase the stone or 7 days had
passed since I signed for receipt of the stone. This allowed
me to look at the stone and compare it to others before committing
to purchasing it. Second, I had previously been working with
Kelly and the jeweler at the Russian Brilliants® because
I wanted to have a ring designed. Your company spent so much
time working with me, free of charge. When I decided to purchase
an already made setting I actually felt a bit guilty about the
time your company had already invested in assisting me. I therefore
felt that ordering the Russian Brilliant made more sense because
it accomplished repaying the company for the time they spent
with me, and examining the stone free of obligation.
Russian Brilliant stone arrived and when I opened the package
I nearly fell over. The cut, the brilliance, the clarity was
unbelievable. I immediately took it to the jeweler with the
setting I had decided to purchase. We compared the Russian Brilliant
to the jewelers white sapphire and several different CZs (at
the Jewelry Mart). My jeweler was shocked to see the beauty
of the Russian Brilliant. We both oooed and ahhed at how white
the Russian Brilliant is compared to the other stones. We examined
several stones, real diamonds, CZs, and white sapphires under
a loop. We were both impressed by the cut of the Russian Brilliant,
which by the way is exquisite!! Other than some of the real
diamonds most of the stones had nice cuts around the sides but
the middle of the stone was rather flat. My jeweler was so impressed
that she said without a doubt go for the Russian Brilliant.
In fact, she had her assistant immediately remove the white
sapphire and replace it with the Russian Brilliant.
is shocked by my ring. It is a real eye catcher. I do not have
the heart to tell people that the diamond is a Russian Brilliant
because they all say “Wow you can tell that is a real
diamond- it’s so bright.” Or other similar comments
are made.” I absolutely love my ring, which looks exceptionally
exquisite because of the Russian Brilliant. I am a customer
for life!!! By the way Christine, everyone I dealt with on the
phone at your company is professional, warm, and extremely helpful.
(I do not want to sign my name because to tell you the truth,
I’d like to keep it a secret that my Russian Brilliants®
isn’t a real diamond. And it looks good enough to keep